Services
A network of care, supporting our community.
The Derbyshire Dales Primary Care Network brings together ten GP practices to provide a truly connected network of care, supporting our community with a wider range of services closer to home. Many of these services are delivered by specialist teams working across our member practices, offering enhanced support beyond the usual GP appointment.
Care Coordinators
Care Coordinators help patients who have multiple or complex needs navigate health, care and community services.
Support includes
• Care planning
• Coordinating appointments
• Checking patients understand their care
• Linking with community support services
• Helping with long-term condition pathways
They act as a single point of contact for patients who need ongoing help.
Support includes
• Care planning
• Coordinating appointments
• Checking patients understand their care
• Linking with community support services
• Helping with long-term condition pathways
They act as a single point of contact for patients who need ongoing help.
Complaint Management Service
Our PCN provides a supportive, consistent approach to handling patient complaints across all ten practices. We help ensure concerns are managed fairly, promptly and in line with NHS policy, while turning feedback into meaningful service improvement.
What we offer:
Expert guidance on processes, responses and escalation
Support with managing and tracking formal complaints
Theming, learning and quality improvement insights for practices
Who it’s for:
Practice teams wanting confident, compliant and compassionate complaint handling.
What we offer:
Expert guidance on processes, responses and escalation
Support with managing and tracking formal complaints
Theming, learning and quality improvement insights for practices
Who it’s for:
Practice teams wanting confident, compliant and compassionate complaint handling.
Digital & Data Services
Our Digital & Data team supports all practices with digital transformation, analytics and patient digital services.
What we deliver
• Support for NHS App registration and usage
• Digital projects across all eight practices
• Risk stratification and population health analytics
• Data-driven health improvement initiatives
• Training, support and digital literacy for staff
• Website and communications improvements
• Community digital engagement
Why digital matters
Better digital systems mean:
• Faster access to care
• Safer, more informed decision-making
• Stronger population health insights
• Improved patient experience
What we deliver
• Support for NHS App registration and usage
• Digital projects across all eight practices
• Risk stratification and population health analytics
• Data-driven health improvement initiatives
• Training, support and digital literacy for staff
• Website and communications improvements
• Community digital engagement
Why digital matters
Better digital systems mean:
• Faster access to care
• Safer, more informed decision-making
• Stronger population health insights
• Improved patient experience
Enhanced Access
Enhanced Access provides GP, nurse and healthcare appointments outside of normal surgery hours across all Derbyshire Dales PCN practices.
When appointments are available:
• Weekday evenings
• Saturday appointments
• Sunday availability (where offered)
Who you may see:
GPs, ACPs, Nurses, HCAs, Physiotherapists, Pharmacists.
How to book:
Contact your practice and request an Enhanced Access appointment.
When appointments are available:
• Weekday evenings
• Saturday appointments
• Sunday availability (where offered)
Who you may see:
GPs, ACPs, Nurses, HCAs, Physiotherapists, Pharmacists.
How to book:
Contact your practice and request an Enhanced Access appointment.
Social Prescribing
Social Prescribers help people find non-medical solutions to improve wellbeing, confidence and quality of life.
We can help with
• Social isolation
• Low mood and anxiety
• Housing or financial worries
• Confidence building
• Connecting to local activities and groups
• Lifestyle and wellbeing support
Approach
Your Social Prescriber will work one-to-one with you, set personal goals and link you with community support tailored to your circumstances.
We can help with
• Social isolation
• Low mood and anxiety
• Housing or financial worries
• Confidence building
• Connecting to local activities and groups
• Lifestyle and wellbeing support
Approach
Your Social Prescriber will work one-to-one with you, set personal goals and link you with community support tailored to your circumstances.
Home Visiting Service
The Derbyshire Dales PCN operates a central Home Visiting Service, previously known as Team Up. This service provides same-day home visits for patients who are unable to attend their GP practice due to illness, frailty or reduced mobility.
It runs Monday to Friday, 8am–6pm, and is delivered on behalf of all practices across the PCN.
Who is in the team
The service is supported by a multi-disciplinary workforce:
• Part-time GPs
• Advanced Nurse Practitioners (ANP)
• Paramedics
• Care Coordinators
This mix ensures patients are seen by the most appropriate clinician, not automatically a GP.
How the service works
1. Patient or carer calls their GP practice
Patients contact their own surgery as normal.
2. Practice triages the request
The practice clinically assesses the problem and determines whether a home visit is required.
3. Referral to the Home Visiting Service
If a home visit is appropriate, the practice sends a request to the PCN Home Visiting Service.
4. Allocation of the right clinician
The PCN allocates the most suitable clinician, in agreement with the practice:
• A GP
• A Paramedic
• An Advanced Nurse Practitioner
5. Home visit takes place
Clinicians visit the patient in their home, carrying the equipment needed for assessment and management.
6. Clinical discussion with the GP
Visits performed by Paramedics or the ANP are discussed with a GP afterwards, ensuring continuity and oversight.
Important things to know
• This is not an ambulance service
• Paramedics use their own vehicles, not ambulances.
• They do not carry oxygen.
• They are an extension of primary care, not the emergency service.
• Highly skilled practitioners
• Paramedics within this team are experienced in primary care and can assess, treat, and escalate appropriately.
Why this service exists
The Home Visiting Service helps to:
• Ensure timely assessment for housebound or acutely unwell patients
• Reduce GP workload
• Improve safety by allocating the right clinician
• Standardise home visit support across all eight PCN practices
It is a core example of how the Primary Care Network acts as an extension of local practices, working collaboratively to meet patient needs.
It runs Monday to Friday, 8am–6pm, and is delivered on behalf of all practices across the PCN.
Who is in the team
The service is supported by a multi-disciplinary workforce:
• Part-time GPs
• Advanced Nurse Practitioners (ANP)
• Paramedics
• Care Coordinators
This mix ensures patients are seen by the most appropriate clinician, not automatically a GP.
How the service works
1. Patient or carer calls their GP practice
Patients contact their own surgery as normal.
2. Practice triages the request
The practice clinically assesses the problem and determines whether a home visit is required.
3. Referral to the Home Visiting Service
If a home visit is appropriate, the practice sends a request to the PCN Home Visiting Service.
4. Allocation of the right clinician
The PCN allocates the most suitable clinician, in agreement with the practice:
• A GP
• A Paramedic
• An Advanced Nurse Practitioner
5. Home visit takes place
Clinicians visit the patient in their home, carrying the equipment needed for assessment and management.
6. Clinical discussion with the GP
Visits performed by Paramedics or the ANP are discussed with a GP afterwards, ensuring continuity and oversight.
Important things to know
• This is not an ambulance service
• Paramedics use their own vehicles, not ambulances.
• They do not carry oxygen.
• They are an extension of primary care, not the emergency service.
• Highly skilled practitioners
• Paramedics within this team are experienced in primary care and can assess, treat, and escalate appropriately.
Why this service exists
The Home Visiting Service helps to:
• Ensure timely assessment for housebound or acutely unwell patients
• Reduce GP workload
• Improve safety by allocating the right clinician
• Standardise home visit support across all eight PCN practices
It is a core example of how the Primary Care Network acts as an extension of local practices, working collaboratively to meet patient needs.
Swift Settle
Swift Settle is a new service designed to bridge the gap between hospital discharge and getting safely settled back at home. It provides supported transport for patients who no longer need hospital care but require a safe, wheelchair-accessible journey home.
The service operates Monday to Friday, supporting discharges from both: Chesterfield Royal Hospital, and Royal Derby Hospital
Swift Settle is staffed by a team of five part-time drivers and runs two ways each day.
Who the service is for
• Swift Settle supports patients who:
• Are being discharged from hospital
• Require wheelchair-accessible transport
• Have a reasonable level of mobility
• Do not require oxygen
• Are assessed as safe to discharge home
• Meet the hospital’s discharge criteria
Booking is handled directly through the hospital discharge units — patients and families do not need to arrange this themselves.
What the service includes
Swift Settle ensures patients are not only transported home, but also safely settled.
The driver will:
• Ensure the patient safely enters the home
• Check that essential medications are present
• Carry out a basic food and essentials check (small shop available if needed)
• Confirm the patient is safe to be left alone before departing
Safety & Safeguarding
All drivers wear body cameras before entering a patient’s home.
This protects both:
• Patients
• Drivers/staff
Footage is only used for safety, security and assurance.
How it fits with other services
Swift Settle works alongside the Home from Hospital team, who follow up to ensure the patient has:
• Commode or equipment needs
• Additional home support
• Any required changes to the home environment
• Together, these services ensure safe, supported recovery after discharge.
The service operates Monday to Friday, supporting discharges from both: Chesterfield Royal Hospital, and Royal Derby Hospital
Swift Settle is staffed by a team of five part-time drivers and runs two ways each day.
Who the service is for
• Swift Settle supports patients who:
• Are being discharged from hospital
• Require wheelchair-accessible transport
• Have a reasonable level of mobility
• Do not require oxygen
• Are assessed as safe to discharge home
• Meet the hospital’s discharge criteria
Booking is handled directly through the hospital discharge units — patients and families do not need to arrange this themselves.
What the service includes
Swift Settle ensures patients are not only transported home, but also safely settled.
The driver will:
• Ensure the patient safely enters the home
• Check that essential medications are present
• Carry out a basic food and essentials check (small shop available if needed)
• Confirm the patient is safe to be left alone before departing
Safety & Safeguarding
All drivers wear body cameras before entering a patient’s home.
This protects both:
• Patients
• Drivers/staff
Footage is only used for safety, security and assurance.
How it fits with other services
Swift Settle works alongside the Home from Hospital team, who follow up to ensure the patient has:
• Commode or equipment needs
• Additional home support
• Any required changes to the home environment
• Together, these services ensure safe, supported recovery after discharge.
Pharmacy Services
Our PCN Pharmacy Team includes Clinical Pharmacists and Pharmacy Technicians working across all eight practices.
What we do
• Structured medication reviews
• Support with long-term conditions
• Prescribing support (including medicines changes)
• Medicines optimisation
• Advice on side effects, interactions and adherence
• Support for hospital discharge medication queries
Benefits for patients
• Direct access to highly trained medication specialists
• Safer and more personalised prescribing
• Reduced waiting time for GP appointments
What we do
• Structured medication reviews
• Support with long-term conditions
• Prescribing support (including medicines changes)
• Medicines optimisation
• Advice on side effects, interactions and adherence
• Support for hospital discharge medication queries
Benefits for patients
• Direct access to highly trained medication specialists
• Safer and more personalised prescribing
• Reduced waiting time for GP appointments
Zoom Physio
ZoomPhysio is a free NHS-supported online physiotherapy service available to patients across the Derbyshire Dales.
It provides quick access to evidence-based physiotherapy programmes without needing a GP appointment or referral.
Patients can start their physiotherapy journey immediately, with guided exercises, personalised plans and clear instructions designed to support recovery at home.
How to Access
Patients simply visit:
https://www.zoomphysio.co.uk/
It provides quick access to evidence-based physiotherapy programmes without needing a GP appointment or referral.
Patients can start their physiotherapy journey immediately, with guided exercises, personalised plans and clear instructions designed to support recovery at home.
How to Access
Patients simply visit:
https://www.zoomphysio.co.uk/
Page last reviewed: 11 December 2025