Complaints Handling Procedure
This complaint handling procedure describes how the core expectations given in the NHS Complaint Standards will be put into practice by Derbyshire Dales Primary Care Network Ltd.
This procedure sets out how we handle complaints and the standards we will adhere to. This procedure follows the relevant requirements as given in the Local Authority, Social Services and National Health Service Complaint Regulations 2009 and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (the 2009 and 2014 Regulations).
It should be read in conjunction with the more detailed guidance modules available on the Parliamentary and Health Service Ombudsman website.
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This complaint handling procedure describes how the core expectations given in the NHS Complaint Standards will be put into practice by Derbyshire Dales Primary Care Network Ltd.
This procedure sets out how we handle complaints and the standards we will adhere to. This procedure follows the relevant requirements as given in the Local Authority, Social Services and National Health Service Complaint Regulations 2009 and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (the 2009 and 2014 Regulations).
It should be read in conjunction with the more detailed guidance modules available on the Parliamentary and Health Service Ombudsman website.
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This complaint handling procedure describes how the core expectations given in the NHS Complaint Standards will be put into practice by Derbyshire Dales Primary Care Network Ltd.
This procedure sets out how we handle complaints and the standards we will adhere to. This procedure follows the relevant requirements as given in the Local Authority, Social Services and National Health Service Complaint Regulations 2009 and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (the 2009 and 2014 Regulations).
It should be read in conjunction with the more detailed guidance modules available on the Parliamentary and Health Service Ombudsman website.
Click here